Question 1

How can I change my email address?

Accepted Answer

In the WeNeed app menu, tap “Edit profile” and then overwrite your email address. On the web, click on your profile picture, select the email address, and replace it.

Question 2

How can I delete my account?

Accepted Answer

In the WeNeed app menu, tap “Edit profile.” There you will find the option to delete your account. On the web, you can access this setting by clicking on your profile picture.

Question 3

Can I use WeNeed with Siri?

Accepted Answer

Yes. You can add products – including quantities – to your WeNeed lists using voice commands, without opening the app.

Question 4

How does WeNeed work with Siri?

Accepted Answer

Simply speak an appropriate Siri command and end it with "… in WeNeed".Examples of Siri commands:Add a product: “Hey Siri, add apples to my list in WeNeed.”Add multiple products: "Hey Siri, add apples and bread to my list in WeNeed."With quantities: "Hey Siri, add 1 kg of apples and 2 pears in WeNeed."Add a product to a specific list: "Hey Siri, add apples to my family list in WeNeed."produit: "Dis Siri, ajoute des pommes à ma liste dans WeNeed."

Question 5

What should I do if Siri doesn't respond?

Accepted Answer

Activate Siri in iOS.Sign in to the WeNeed app.Check your internet connection.If you are having trouble adding items to a specific list: name the list in the same language you use for Siri.Restart your device or reinstall the WeNeed app.

Question 6

Can I delete suggestions for quantities and product descriptions?

Accepted Answer

Yes. Click on the menu (three dots) next to the tags to see an overview of all suggestions and remove them.

Question 7

How can I add products to my shopping list by taking a photo?

Accepted Answer

Just photograph the product with the app, e.g. straight from the fridge, from the kitchen counter or take a photo of a dish. Ensure good lighting (no direct sunlight) and avoid shaking the camera. Our AI automatically recognizes the items. Check the result afterwards and adjust it if necessary. Usage: Press and hold the Plus button on the list and select "Take photo of products".

Question 8

Can I also use handwritten shopping or ingredient lists?

Accepted Answer

Yes, you can! You can photograph handwritten, printed, or digital shopping lists or ingredient lists from recipe books/magazines.  Photograph the text up close, ensure good lighting (no direct sunlight), and avoid shaking the camera. Here too, our AI automatically recognizes the content. Check the result and adjust it if necessary. Usage: Press and hold the Plus button on the list and select "Scan handwriting/text".

Question 9

Are the contents recognized by the AI always correct?

Accepted Answer

Not always.  Our AI can make mistakes, such as misidentifying or overlooking products. So it’s important to review the results and adjust them manually if necessary.

Question 10

How do I use WeNeed?

Accepted Answer

Well, it's quite simple! Get hold of the WeNeed app for free from the App Store or Google Play. Or you can simply launch WeNeed directly in your web browser.

Question 11

Do I have to register?

Accepted Answer

You will need to register if you want to access WeNeed via a web browser. If you download the WeNeed app, you do not necessarily need to register, but you will not be able to share lists without doing so. Registration offers even more benefits:you can use your WeNeed lists on multiple devices data are synchronized so that your lists are preserved and remain accessible, whether on your smartphone or in your web browser, even after changing your device.Registering means you can use WeNeed in a wider and more flexible way.

Question 12

How do I share my lists with others?

Accepted Answer

Simply click on "Share list" at the top of the list and invite others to create an account via text message, WhatsApp or email.As soon as they have registered, you can all use the shopping list. Anyone can then add items, adjust quantities or remove products from the list.On the product detail page, you can see who has added or edited a product. The list can be used in real time – even by users of the Coop app and of coop.ch.

Question 13

Can I also use my WeNeed list in the Coop app or on coop.ch?

Accepted Answer

Yes, you can! To use your WeNeed list in the Coop App or at coop.ch, simply click on “Share list” in your WeNeed app. Invite yourself by selecting the link “Use with the Coop app or via coop.ch”.After you have accepted the invitation, your WeNeed list will then also be available in the Coop app and/or at coop.ch and will be synchronized in real time.

Question 14

How do I add ingredients from Betty Bossi and FOOBY recipes to my WeNeed shopping list?

Accepted Answer

It’s really easy to add ingredients from all recipes from Betty Bossi, FOOBY and in the Betty Bossi app “Gesund Abnehmen” to your WeNeed shopping list. Just select the recipe you want and then click on the “Add to WeNeed” button at the bottom of the recipe. The ingredients will be automatically sent to your WeNeed shopping list.

Question 15

Can I use my WeNeed list at pass level as well?

Accepted Answer

Yes, it's possible! Simply link your WeNeed list with a coop.ch or Coop App account with Supercard ID, and you'll see it on your passabene app or passabene handheld scanner during your next shopping trip.

Question 16

What languages does WeNeed support?

Accepted Answer

The app is available in German, French, Italian and English.

Question 17

How do I copy a list?

Accepted Answer

To copy a list in WeNeed, tap on the navigation element denoted by three dots at the top right of your shopping list. When the menu appears, select the option “Copy list”. This creates a copy of your current list that you can then edit as you wish.

Question 18

How do I move a product to another list?

Accepted Answer

To move a product to another list, go to the product detail page of the item in question. There you will find the option to move the product.

Question 19

How do I see who has edited a product?

Accepted Answer

To see who has edited a product in a shared list, go to the product detail page of the item in question, where you will find information about who made the most recent changes.

Question 20

How do I sort the shopping list based on my needs?

Accepted Answer

You can change the order of your shopping list to organize it to match the layout of your supermarket. To do this, go to the settings, where you can specify the order of the categories according to different criteria, such as alphabetically, by personal priority or the layout of the supermarket.

Question 21

How do I send list members messages when I’m going shopping?

Accepted Answer

To send messages to list members, select the option “Display members” in your list. From here, you can send the message “I’m going shopping. Do you need anything else?” and all members will receive a push notification.

Question 22

How do I change my email address?

Accepted Answer

To change your email address, please send a message via the contact form. Please provide your old and new email addresses so that we can make the change accordingly.

Question 23

How will WeNeed be further developed in a customer-oriented way?

Accepted Answer

WeNeed is continuously evolving, all thanks to your valuable inputs, suggestions and ideas. We conduct regular surveys and incorporate your feedback to continue to adapt the app to your needs. So we are always grateful for any feedback that helps us to improve WeNeed for you.

Question 24

How do I delete my account?

Accepted Answer

To delete your account, please send a request via the contact form. We will then process your request as quickly as possible.

Question 25

How do I see when someone adds something to the list?

Accepted Answer

When a new product is added to the list, the list overview displays a green dot. In the list itself, the word “New” is displayed next to the product that has been added.

Question 26

I have forgotten my password. What do I do?

Accepted Answer

If you have forgotten your password, please select the login option “Forgotten password”. Then enter your registered email address. You will then receive an email with a link. Follow this link to reset your password.

Question 27

How does the app icon display required products?

Accepted Answer

The app icon displays the number of products needed from your selected lists. To activate this function, go to the settings and select “App icon”.

Question 28

How do I switch from tile view to list view?

Accepted Answer

To change from tile view to list view, go to the settings in your app where you can choose the view you want.

Question 29

How do I create my own product with images?

Accepted Answer

You can create your own product directly in the app and add your own images to it. Please note that it is only possible to add your own images in the app. In the web version you can create products, but you cannot add your own images.

Question 30

I have a new mobile phone or a new computer and would like to access my shopping lists again. How do I do this?

Accepted Answer

You can access your WeNeed shopping lists from any device. Your lists are available anytime, anywhere, regardless of whether you are using a new mobile phone or a new computer. Just make sure that you log in using your existing login details.

Question 31

How do I add quantities and details to individual products?

Accepted Answer

To add quantities and other details to a product, click on the product details in the app. You can not only add more information here but also add photos.

Question 32

How do I add products to my list using voice input?

Accepted Answer

You can use your keyboard's voice input function to add products to your list. Simply activate voice input on your device and say the name of the product that you want to add.

Question 33

Why can't I find a product on WeNeed?

Accepted Answer

We are continually updating WeNeed’s product catalogue based on our users’ most frequently added products and user feedback. So if you can't find a certain product, please let us know via the form provided. We’ll then see whether it’s possible to add this product to our catalogue.

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